Business Case: Coopérative U and MONEXT – Optimised costs and payment services

Background and challenges

Coopérative U is the third food retailer in France and operates under brands such as Hyper U, Super U, U Express, Utile and Marché U, with 1,600 points of sale and a 10.7% market share. Since 2014, the U Payment Institution (UEP) has been providing a solution that significantly cuts the banking commissions usually billed by conventional banks. Against this backdrop, Coopérative U wanted to provide its members with an innovative and effective payment service that could optimise costs while retaining the benefits of its usual bank.

MONEXT’s solution

MONEXT met these requirements by supplying a comprehensive payment flow management solution and an on-line payment system for all click & collect drive thrus. 

MONEXT’s solution enables the routing of ON-US flows for both authorisations and remittance, for all Coopérative U points of sale. This remote collection system provides optimum clearing flow management for bank cards (CB, VISA, Mastercard) and has a single back office for the management of outstanding payments, baselines and financial analysis.

Thanks to MONEXT’s solution, Coopérative U was able to significantly reduce interbank commission while maintaining its relationship with its partner bank. This partnership has enabled Coopérative U to simplify its payment management and strengthen its market position as a major retailer in France.

Emilie Tison states that Monext enables the Group to meet the challenges of modern commerce. The partnership with MONEXT is focused primarily on simplifying the user experience, by streamlining payment processes both in-store and on-line, paying special attention to transaction security, particularly in line with DSP2 requirements.

Aims of the partnership:

• Simplifying the user experience: MONEXT has enabled Coopérative U to streamline its payment processes, both on-line and in-store, reducing frictions and improving transaction flows.
• Enhancing security: In compliance with DSP2, MONEXT’s solutions ensure a high level of security for payments, thereby giving Coopérative U’s customers greater peace of mind.
• Increasing customer satisfaction: Reducing frictions upon payment has had a direct impact on customer satisfaction as it creates a faster and more pleasant experience.

Customised solutions provided by MONEXT:

On-line payments 

• MONEXT manages on-line payments for all U store click & collect drive thrus. 

In-store payments 

• Smart Routing: Routing of “on-us” flows (authorisation and remittance) for all points of sale.  
• Consolidation of major remitters. 
• Remote collection.  

MONEXT Acquiring 

• Authorisation server 
• Remote collection / configuration 
• Clearing flow management CB/VISA/MCD 
• Bank back office (management of outstanding payments, baseline, analysis, etc.)

Results

Outlook

This successful partnership paves the way for new opportunities for Coopérative U, such as the exploration of other digital solutions geared towards personalisation and purchasing behaviour analysis. This partnership shows how integrating advanced payment technologies can not only meet current requirements, but also prepares Coopérative U to respond to future retail challenges.

In short

“Thanks to its strategic partnership with MONEXT, Coopérative U optimises its payments to reduce costs and enhance its competitiveness, while meeting the requirements of a market that is in the process of becoming digital. Emilie Tison, Financial Services Director for the U banner & Managing Director of the UEP (U Payment Institution)

MONEXT’s payment solution has enhanced the company’s competitiveness while simplifying payment management and banking relationships. This partnership highlights MONEXT’s expertise in optimising financial flows and managing payments on a large scale.

At MONEXT, we understand the importance of each transaction for major brands such as Coopérative U. We are committed to providing effective, flexible and reliable solutions to help our partners to improve their profitability and guarantee an optimal experience for their customers.

Results

To find out more about our partnership with Coopérative U, listen to our podcast in full: