Photo Mathieu x MONEXT – Optimised payments to support growth and manage peak demand

Background and challenges

Photo Mathieu, an expert in school photos established more than sixty years ago, built a solid reputation by providing quality photos printed in France with outstanding customer service. Thanks to its e-commerce site, the company offers its school photography services to an extensive customer base and needed to address a growing need to optimise its on-line payments.

Photo Mathieu’s aim was to find a simple and reliable payment solution that was suited to its customers’ habits. The system had to be able to cope with peak demand when the schools reopen after the summer and include effective tools to manage refunds and improve the customer experience.

MONEXT’s solution

MONEXT supplied a comprehensive solution to process all on-line payments for all the sales sites in the Photo Mathieu universe, including the acquisition of payment flows. Through a detailed analysis of the company’s transaction flows, MONEXT proposed the most appropriate payment methods, particularly for the large share of sales completed by mobile phone.

MONEXT’s support facilitated the launch and fast onboarding of the payment solution, with seamless integration and a single merchant back office for all points of sale. This allowed Photo Mathieu to better manage its day-to-day business and optimise payment and refund management.

Results

In short

The partnership between Photo Mathieu and MONEXT has met the company’s specific needs for on-line payments and peak demand management, particularly when the schools reopen after the summer. MONEXT’s payment solution has contributed to making transactions more seamless, to reducing basket abandonment and to an improved refund management system.

This partnership highlights the importance of having robust and flexible payment solutions to support a company’s growth, while improving the customer experience. MONEXT has enabled Photo Mathieu to optimise its operations, enhance the efficacy of its customer service and step up its growth in a constantly developing e-commerce environment.