Background and challenges
Launched in 2014, Nickel shook up the banking sector by providing a simple and accessible alternative to conventional banking services. With the founding values of universality, simplicity, usefulness and kindness, Nickel rapidly won the trust of many customers. In five years, Nickel experienced exponential growth, increasing its customer base from 200,000 to 4 million and going from 300 to 800 employees and a presence in five countries.
Nickel’s ambition was to provide a customer-focused and accessible service with no overdraft or credit options, while ensuring impeccable service quality. To meet these goals, Nickel was looking for a partner able to support its strong volume growth and its international development.
MONEXT’s solution
Long-term partner MONEXT supported Nickel at each stage of its development and proposed robust payment solutions in line with its rapid growth. MONEXT managed all payment flows and provided a high-performance Card Management System.
In particular, MONEXT facilitated the integration of Apple Pay and Google Pay, both key functionalities that enable Nickel to offer mobile payments that meet its customers’ needs.
Results
Partnership with MONEXT: A fruitful collaboration
The partnership between MONEXT and Nickel is based on the shared values of customer focus, team commitment and service quality. Through these values, the two companies work together efficiently and meet the specific requirements caused by soaring growth. Not only did MONEXT provide a reliable solution to manage payments, it also supported Nickel in its international development by facilitating the access to local payment methods suited to each market.
This partnership enabled Nickel to continue to provide a reliable and accessible service to an ever-broader customer base, while ensuring a seamless customer experience and ongoing support in its day-to-day operations.
In short
“The main thing we have in common with MONEXT is our drive for customer satisfaction. We share everything - the highs and the lows - with full transparency. This is the guarantee of an enduring and successful relationship”
Thomas COURTOIS, CEO of Nickel.
MONEXT played a key role in Nickel’s success by supporting its swift expansion and its international development. Thanks to its impeccable service quality and a responsiveness in line with Nickel’s growth, this partnership is a model for successful collaborations. MONEXT has enabled Nickel to retain its leading position as a provider of alternative banking services while meeting its users’ needs with modern and secure payment solutions.
At MONEXT, we understand that each stage of a company’s growth is crucial. We are committed to providing suitable, flexible and secure payment solutions to support our partners with their development and long-term success.
To find out more about our partnership with Nickel, listen to our podcast in full:
